Programme, procurement and handover

Communicating with residents before work starts

Residents notice decorators arriving far more than they notice a memo circulated weeks earlier, which is exactly why clear, timely notice matters. We agree with the managing agent what residents are told, when, and who they contact if something is unclear.

A printed resident notice pinned to a communal noticeboard ahead of decorating works.

What a notice actually needs to say

Dates, which areas are affected, expected access restrictions and a contact name are the minimum. Vague notices that just say 'decorating works ongoing' generate more queries on the day than a specific one ever would.

  • Specific dates and affected areas named clearly
  • Expected access restrictions described honestly
  • A named contact for questions, not a general enquiries line

Timing the notice properly

Notices go out early enough that residents can plan around them, and are followed by a reminder closer to the actual start date, since an early notice is easily forgotten by the time work begins weeks later.

Handling questions once work is underway

A named site contact who residents can actually reach matters more than the notice itself. Questions on the day are answered directly rather than residents being redirected repeatedly between the agent and the crew.

How we work on this

  • We agree notice content and timing with the managing agent before it goes out.
  • Notices name specific dates and areas rather than a vague ongoing works statement.
  • A named, reachable contact is provided for resident questions once work begins.

Questions we are asked about this

How much notice do residents typically get?

This is agreed with the managing agent based on the scale of the job, with an initial notice followed by a reminder closer to the start.

Who answers resident questions once we start?

A named contact is provided in the notice, either from our team or the agent, so residents are not passed between parties.

Can residents request specific timing for their own flat?

Where reasonably possible, yes — this is usually coordinated through the managing agent.

A managing agent handing a decorator a list of resident contact details before mobilisation.

Ask us for a draft resident notice you can review and issue before the works begin.

Clear, specific, well-timed notice to residents prevents most of the questions that otherwise land on day one.

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