Access, safety and compliance

Safeguarding awareness when working in schools and care settings

A visitor identification badge worn by a decorator signing in at a school reception desk.

Decorating a school or care home means operating inside a building whose primary purpose is looking after children or vulnerable adults, and behaving accordingly matters as much as the finish on the walls. We build our conduct around the setting's own expectations rather than treating it as a generic commercial job.

Questions we are asked about this

Do your operatives follow our own visitor and conduct policy?

Yes — we ask for it in advance and brief the crew against it, rather than applying a generic commercial site standard to a school or care setting.

Can work be scheduled entirely outside term time or visiting hours?

Where the scope allows it, yes, and we will always try to minimise the amount of work needed during occupied hours in these settings.

How do staff know who is on site on a given day?

Every operative signs in through your visitor system and wears identification, so staff can confirm who is present at any point during the day.

How we conduct ourselves around pupils and residents

Operatives are briefed on the setting's own visitor rules before work starts — where they can and cannot go unaccompanied, how to respond if approached by a child or a confused resident, and the importance of never being alone with a vulnerable person behind a closed door.

  • Setting's own visitor and conduct rules followed, not a generic default
  • Operatives briefed on how to respond if approached by a pupil or resident
  • Doors and access points kept in line with the setting's own controls
A quiet classroom being repainted during a school holiday period with furniture stacked and covered.

Timing work around the people who live and learn there

Where possible, work in classrooms and communal areas is scheduled for holidays or quieter periods, and where daytime work in an occupied setting is unavoidable, we agree specific hours and areas with staff so the crew's presence is predictable rather than a surprise.

Identification and sign-in on arrival

Every operative signs in through the setting's own visitor system and wears identification for the duration of the visit, so staff, pupils and residents can see at a glance who is on site and why, exactly as any other visitor would be expected to.

How we work on this

  • We brief operatives against the specific setting's own conduct rules
  • We schedule classroom and communal area work around quieter periods where possible
  • We sign in through the setting's own visitor system on every visit

Send us your visitor and conduct policy and we will brief the crew against it before the contract starts.

Working in a school or care setting means following that setting's own conduct rules, not a generic commercial approach.

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