Programme, procurement and handover

Post-completion touch-up visits

A small brush touching up a minor scuff mark on a skirting board.

Buildings move, get bumped, and settle after decorating is finished, and small marks sometimes appear once a room is back in full daily use. A touch-up visit deals with those minor issues after handover, separate from correcting an original defect.

Questions we are asked about this

How soon after handover can a touch-up visit happen?

Whenever suits you — some clients prefer to wait until the room has properly settled back into use before spotting what actually needs attention.

Will the touch-up match the original finish exactly?

Using the colour and product record from handover, yes — that is precisely why the record is kept.

Does a touch-up visit count as fixing a defect?

No — a genuine defect from the original work is corrected separately. A touch-up covers new, minor marks that appear once the room is back in use.

What a touch-up visit is for

This covers minor marks, small knocks from moving furniture back in, or a scuff that appeared once the room went back into use — genuinely new, small issues rather than something that should have been caught at snagging.

  • Small knocks or scuffs from moving furniture or equipment back in
  • Minor marks that only became visible once the room was in regular use
A matched paint sample held against a wall to confirm an exact touch-up colour.

How it is arranged

We agree with the client roughly when after handover a visit makes sense — often once a room has settled back into normal use for a short period — rather than fixing a date that is either too soon or left indefinitely open.

Where the colour and product records help

Because the exact colour and product used were recorded at handover, a touch-up visit can match the original finish precisely rather than introducing a slightly different batch or sheen that stands out against the surrounding wall.

How we work on this

  • We distinguish clearly between an original defect and a genuinely new minor mark.
  • Touch-up work uses the exact colour and product recorded at handover, not a fresh guess.
  • Visits are timed to suit the client, once a room has settled back into normal use.

Get in touch once your rooms have settled back into use and we will arrange a touch-up visit around your record.

A touch-up visit deals with genuinely new minor marks, matched precisely using the record kept at handover.

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