Raising a change
Whoever spots the need — us or the client — raises it as soon as it is found, with a description of what is being added or removed and why. Nothing extra is carried out on the strength of a verbal aside alone.
Programme, procurement and handover
How we handle changes to scope once work has started
Scope rarely stays perfectly still once decorators are on site — a hidden crack appears, a client decides to add a room, a landlord asks for one more corridor. What matters is that any change is written down and agreed before it is carried out, not assumed.
Questions we are asked about this
Will you ever start extra work without asking first?
No, other than genuine emergencies such as making a hazard safe. Anything else is confirmed with you first.
What if I want to add a room halfway through?
It is usually straightforward — we confirm the addition and slot it into the existing sequence where it fits best.
Who can authorise a change on a managed property?
We agree at the outset who holds that authority — an agent, a landlord, a site manager — so there is no ambiguity when a change comes up.
Agreeing before proceeding
A change is confirmed in writing before it is actioned, so both sides know what has been agreed and what it affects in the wider programme. This protects the client from surprise additions and protects us from disputed extras.
- Change described in plain terms, not jargon
- Effect on programme flagged if the change adds time
- Confirmation kept with the rest of the job paperwork
What happens if scope reduces
Sometimes a client removes a room or an elevation from the job rather than adding one. That is handled the same way — confirmed in writing, with the remaining programme adjusted so the reduced job still makes sense as a sequence.
How we work on this
- Every scope change is confirmed in writing before we carry it out.
- We flag programme impact honestly rather than absorbing it silently and running late.
- Change records are kept with the rest of the job file for later reference.
Ask us for our standard change note format if you want to see how additions are recorded before the job starts.
Where this comes up locally
More on this kind of work
Defects and making goodMaking good properly means fixing the cause of a defect, not just repainting the symptom.Handover pack contentsA useful handover pack is a written, area-by-area record of exactly what was used, not a generic certificate.Front doors and porchesA front door repaint that lasts starts with removed ironmongery and a properly flattened surface, not just a fresh colour.Garden walls and boundary renderA boundary wall faces two different exposures on two different sides, and the coating should reflect that rather than treat it as one job.
A scope change is only ever actioned once it has been described and agreed in writing.
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